1. Personalized digital product
MyColorMix reports are personalized digital products generated from the information you provide. Generation may begin immediately after successful payment. Because the completed product cannot be returned, refunds for a simple change of mind or disagreement with a subjective color recommendation are not ordinarily available after successful delivery, except where required by law.
2. When a refund is available
Contact us within 14 days of purchase. You are eligible for a full refund when:
- You were charged more than once for the same report.
- Payment completed but the report was not delivered, and we cannot deliver or restore it after you contact support.
- A material technical defect makes the report unusable, and we cannot repair, replace, or regenerate it within a reasonable time.
- Applicable consumer law otherwise requires a refund.
We may also offer a partial or full refund in other circumstances at our discretion. This does not reduce any mandatory legal right.
3. How to request a refund
Email support@mycolormix.com from the address used for the order. Include the purchase date, report or Stripe receipt identifier if available, and a short description of the issue. Do not send a card number or a copy of your payment card.
4. Review and processing
We aim to acknowledge support requests within two business days. We may first attempt to restore access, resend the private link, or regenerate a defective report. Approved refunds are returned to the original payment method. Your bank or card issuer determines when the credit appears, commonly within 5–10 business days.
5. Chargebacks
Please contact support first so we can investigate promptly. This does not prevent you from exercising rights available through your payment provider or applicable law.