Email support
We aim to acknowledge support requests within two business days.
What to include
Write from the email address used for your report when possible. Include the report’s public ID, Stripe receipt or checkout identifier, purchase date, and a description of what happened. Never email your full payment-card number, password, or private report token.
Missing report email
Check spam or promotions folders first. If the email is still missing, contact us with the purchase email and approximate payment time. We can verify successful payment and issue a fresh private link when appropriate.
Expired private link
Report links and portrait images expire after 30 days. For a verified paid order, support may be able to issue a new link to the retained report record. Portrait crops deleted under the 30-day retention policy cannot be restored, so a renewed report may not contain portrait imagery.
Billing and refunds
For duplicate charges, failed delivery, or a material technical defect, follow the instructions in our Refund Policy. Stripe processes the payment, but MyColorMix support handles questions about your report purchase.
Privacy requests
Use the subject “Privacy request” to request access, correction, or deletion. We may ask you to verify control of the report email before disclosing or deleting information. See our Privacy Policy for details.